Refund policy

Return & Refund Policy – Keshnova

Effective Date: 05 July 2026

At Keshnova, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read this Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories are intact.
  • A valid order number or proof of purchase is provided.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, washed, damaged, or altered products.
  • Products without original tags, labels, or packaging.
  • Innerwear, socks, and personal care products (for hygiene reasons).
  • Gift cards.
  • Clearance, clearance-sale, or final-sale items.
  • Products specifically marked as Non-Returnable on the product page.

3. Exchange Policy

We offer exchanges for:

  • Size-related issues (subject to stock availability).
  • Damaged or defective products.
  • Incorrect products delivered.

If the requested replacement is unavailable, you may choose either:

  • A full refund, or
  • Store credit (where applicable).

4. Refund Process

Once your returned product is received and inspected:

  • You will receive a confirmation via Email.
  • If the return is approved, the refund will be processed to your original payment method within 5–7 business days.
  • For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer or UPI after successful verification.

Please note that banks and payment providers may take additional time to reflect the refund.

5. Return Shipping

  • If you receive a damaged, defective, or incorrect product, Keshnova will bear the return shipping cost.
  • For returns requested due to a change of mind, incorrect size selection, or personal preference, return shipping charges may apply, where applicable.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your Order Number
  • Clear photos of the product
  • Photos of the package (if applicable)
  • A brief description of the issue

Claims submitted after 48 hours of delivery may not be eligible for investigation or replacement.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible products may still be returned according to this Return & Refund Policy.

8. Return Approval

All return requests are subject to verification and approval by Keshnova.

We reserve the right to reject any return request that does not comply with this policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Keshnova

Website: https://keshnova.com

Email: info@keshnova.com

Phone: +91-9315059476

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

Business Address:
Lucknow, Uttar Pradesh, India

10. Policy Updates

Keshnova reserves the right to amend or update this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

11. Acceptance of This Policy

By placing an order through https://keshnova.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.