Shipping policy

Shipping Policy – Keshnova

Effective Date: 05 July 2026

At Keshnova, we are committed to delivering your orders safely, securely, and on time. Please read this Shipping Policy carefully to understand how we process, ship, and deliver your orders.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Cash on Delivery (COD) orders may be processed after order verification, where applicable.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a shipping confirmation email and/or SMS containing your tracking details.

2. Shipping Coverage

Currently, Keshnova ships only within India.

We do not offer international shipping at this time.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery times are estimates only and may vary due to:

  • Weather conditions
  • Public holidays
  • Courier partner delays
  • Natural disasters
  • Government restrictions
  • Other unforeseen circumstances

Delivery dates are estimates and are not guaranteed.

4. Shipping Charges

  • Free Shipping is available on eligible orders as displayed on our website.
  • Orders below the applicable free shipping threshold may incur shipping charges.
  • Applicable shipping charges (if any) will be displayed during checkout before payment.
  • No hidden shipping charges will be applied after an order is placed.

5. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via Email and/or SMS.
  • You can use the tracking number to monitor your shipment through the courier partner's tracking system.
  • If you do not receive your tracking details within 48 hours of dispatch, please contact our Customer Support.

6. Delivery

Please ensure that your shipping address, mobile number, and email address are accurate before placing your order.

If delivery cannot be completed due to:

  • Incorrect shipping address
  • Incorrect contact details
  • Customer unavailable at the time of delivery
  • Multiple failed delivery attempts

the package may be returned to us.

Additional shipping charges may apply if the order needs to be re-shipped.

7. Damaged, Missing, or Incorrect Items

If you receive:

  • A damaged product
  • A missing item
  • An incorrect product

please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Photos of the package
  • Photos of the product (if damaged)
  • A brief description of the issue

Claims reported after 48 hours of delivery may not be eligible for investigation, replacement, or resolution.

8. Order Cancellation

Customers may request cancellation before the order has been shipped.

Once an order has been dispatched from our warehouse, it cannot be cancelled.

To request cancellation, please contact our Customer Support immediately.

9. Courier Partners

We work with trusted courier and logistics partners, including but not limited to:

  • Delhivery
  • Xpressbees
  • DTDC
  • Blue Dart
  • Ecom Express
  • India Post
  • Other logistics partners, depending on your delivery location

Courier partner selection depends on service availability in your area.

10. Shipping Delays

Although we strive to deliver every order on time, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • Government restrictions
  • High order volumes
  • Unexpected operational issues

Keshnova shall not be held responsible for delays caused by circumstances beyond our reasonable control.

11. Lost Shipments

If your shipment appears to be lost during transit, please contact us immediately.

We will coordinate with the courier partner to investigate the matter and provide an appropriate resolution.

12. Contact Us

If you have any questions regarding shipping, please contact us:

Keshnova

Website: https://keshnova.com

Email: info@keshnova.com

Phone: +91-9315059476

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

Business Address:
Lucknow, Uttar Pradesh, India

13. Policy Updates

Keshnova reserves the right to modify or update this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

14. Acceptance of This Policy

By placing an order through https://keshnova.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy.