Shipping Policy – Keshnova

Effective Date: 5-7-2026

At Keshnova, we strive to deliver your orders safely and on time. Please read our Shipping Policy to understand how we process and ship your orders.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an Email confirmation once your order has been shipped.

2. Shipping Time

Estimated delivery times:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 4–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.

3. Shipping Charges

• Free Shipping on eligible orders (as displayed on our website).

• A standard shipping fee may apply to orders below the free shipping threshold.

• Shipping charges, if applicable, will be shown at checkout before payment.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment.

5. Delivery

• Please ensure your shipping address and contact details are accurate.

• If delivery cannot be completed due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

6. Damaged or Missing Packages

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the package and product (if damaged)

• A brief description of the issue

We will investigate and resolve the issue as quickly as possible.

7. International Shipping

Currently, Keshnova ships within India only. If international shipping becomes available, this policy will be updated accordingly.

8. Delays

While we work with trusted courier partners, delivery delays may occur due to:

• Weather conditions

• Natural disasters

• Public holidays

• Courier service disruptions

• Government restrictions or unforeseen events

Keshnova is not liable for delays beyond our reasonable control.

9. Contact Us

For any shipping-related questions, please contact us:

Keshnova
Email: info@keshnova.com
Phone: +91-9315059476
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

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By placing an order with Keshnova, you agree to the terms outlined in this Shipping Policy.